Need Help or Have Questions?

• Do you need help talking with us or reading what we send you?
• Do you have a disability and need help getting care or taking part in one of our programs
  or services?
• Or do you have more questions about your health care?

Call us for free. We can connect you with the free help or service you need. (For Telecommunications Relay Services (TRS) call: 711)

• CDTN Wellpoint: 888-398-0664
• CDTN BlueCare Tennessee: 888-450-3240
• CDTN UnitedHealthcare: 888-444-3109
• CDTN DDA: 888-450-3242

We obey federal and state civil rights laws. We do not treat people in a different way because of their race,
color, birth place, language, age, disability, religion, or sex. Do you think we did not help you or you were
treated differently because of your race, color, birth place, language, age, disability, religion, or sex? You can
file a complaint by mail, by email, or by phone. Here are three places where you can file a complaint:

TennCare

Office of Civil Rights Compliance
310 Great Circle Road, 3W
Nashville, Tennessee 37243
Email: HCFA.Fairtreatment@tn.gov
Phone: 855-857-1673
(TRS 711)

You can get a complaint form online here

MCO Information

Wellpoint
BlueCare Tennessee
UnitedHealthcare

U.S. Department of Health & Human Services

Office for Civil Rights
200 Independence Ave SW, Rm 509F, HHH Bldg
Washington, DC 20201
Phone: 800-368-1019
(TDD): 800-537-7697

You can get a complaint form online at: www.hhs.gov/ocr/office/file/index.html

Or you can file a complaint online at: ocrportal.hhs.gov/ocr/portal/lobby.jsf